Abbotts Drainage Truck
Unfortunately a couple of weeks back I was alerted to the issue of some water where it shouldn’t be. I quickly diagnosed it to be a blocked drain. I was also able to diagnose that the blockage would be beyond my reach and therefor needed a professional who had the required tools. And that’s where Abbots Drainage Limited come in.
I discovered them through a vigorous web search. I surfed about a dozen different plumbing and drainage company websites and rang a few of the best looking ones for a quote. Abbotts looked like a very professional company by what I saw on their website. It was easy to navigate, provided comforting information and looked the most professionally designed.
Abbotts had a prompt phone answering service and I was speaking to a real person in seconds. They were very polite and easy to understand. They approach each job the same and they are all important.
I was quoted a time when they expected the tradesman to arrive and advised that he would call 30 minutes before he would arrive. He called not long after I made the booking and arrived when he said he would.
I explained the problem to the man when he arrived so he grabbed the correct tools from his track and proceeded to unblock the drain. It didn’t take him long and he was very courteous not to make a mess. He was polite and friendly and knew exactly what he was doing.
Abbotts standard prices weren’t the cheapest option available, but I had managed to locate a special coupon on a directory website which enabled me to reduce the cost of the callout. With this coupon, Abbots were in fact the cheapest option available, but I would have chosen to use them anyway without this incentive.
If I have another problem similar to this, I wouldn’t hesitate to call them again next time.
| Professionalism: |  |
| Punctuality: |  |
| Service: | |
| Price: |  |
| Overall: | |
